Warranty & Care

100% Pure Latex Mattresses And Visco Elastic Mattresses

Warranty

  • 10 year structural warranty (does not include Classic Latex or Comfort Visco mattresses which both have a 5 year diminishing warranty - reduces by 20% per annum).
  • Guaranteed up to a weight of 100kg for each person
  • Warranty is diminishing and is reduced by 10% per annum
  • Warranty covers physical defects and any changes which cause depressions of more than 25mm in the latex or visco elastic material

The warranty does not cover

  • Depressions in the mattress of less than 25mm
  • Removable covers – including handles (if applicable) and ventilation band
  • Small manufacturing irregularities that do not affect the performance of the mattress
  • Comfort issues relating to customers preferences
  • Damage caused by rough handling or being placed on the incorrect type of base (see Care Instructions)

Care Instructions

  • Mattresses should be placed on a slat base or a base which allows ventilation around the mattress
  • Slats should not be spaced more than 7cm apart
  • A thin 100% cotton mattress protector (available from The Comfort Shop) should be used to absorb moisture and extend the life of the mattress and mattress cover
  • Latex mattresses only: rotate your mattress end-to-end one month and turn your mattress over the next, to ensure even wear on both sides
  • Visco Elastic mattresses only: rotate end-to-end each month – do not turn over
  • Do not expose the mattress to dampness or moisture
  • Removable covers can be washed (at 60 degrees maximum – see mattress tag) or dry-cleaned – due to the bulky size of the covers, dry-cleaning or professional laundering is recommended

Pillows

Warranty

  • 5 year structural warranty

The warranty does not cover

  • Removable covers
  • Small manufacturing irregularities that do not affect performance
  • Comfort issues relating to customers preferences

Care Instructions

  • Removable covers can be machine washed (at 60 degrees maximum) or dry-cleaned / lay flat to dry – do not tumble dry
  • It is recommended to air pillows regularly to keep them fresh

Recliner Chairs & Lounges

Warranty

  • Lafer Recliner Chairs & Lounges - 3 year structural warranty
  • BenchMaster Recliner Chairs - 2 year structural warranty
  • Rest Away Lifter Chair - 2 year structural warranty
  • Bed Sofa - 2 year structural warranty
  • Luonto Sofa Beds - 2 year structural warranty
  • Guaranteed for use up to a weight of 100kg
  • Covers physical defects which prevent the normal operation of the recliner / lounge

The warranty does not cover

  • Depressions or marks on the chair as a result of everyday wear and tear
  • Damage caused by rough handling or misuse
  • The chair being disassembled, tampered with or exposed to moisture

Care Instructions

  • Do not sit on the foldout footrest section as this may cause damage
  • Ensure the chair is sitting on level flooring
  • Leather should be cleaned weekly and remove any common marks using a clean damp cloth
  • Leather care kits are recommended

Motorised recliners / lounges / lifter chair:

  • Do not sit on the footrest when raised
  • Do not disassemble or tamper with the motor
  • Ensure the motor is kept free from moisture

Bed Bases & Bed Surrounds

Warranty

  • 5 year structural warranty
  • Guaranteed up to a weight of 100kg for each person / each side of the bed base

The warranty does not cover

  • Damage caused by rough handling or misuse
  • The bed base or bed surround being disassembled, tampered with or exposed to moisture

Care Instructions

  • Do not stand or jump on the slats or frame
  • Do not disassemble the slats from the base or frame
  • Ensure your bed base or bed surround is properly assembled and/or installed

Motorised recliners / lounges / lifter chair:

  • Do not sit on the foot or head of the base when raised
  • Do not detach the motor from the base or tamper with the motor
  • Ensure the motor is kept free from moisture
  • Electric bases have a tolerance of up to 3cm in the final incline level for the backrest and leg rest

Wall Beds

Warranty

  • 5 year structural warranty – includes the mattress supplied (if applicable)
  • Guaranteed up to a weight of 100kg for each person / each side

The warranty does not cover

  • If the wall bed has not been properly installed following the manufacturer's installation instructions – The Comfort Shop recommends installation by a licensed builder, carpenter or tradesperson
  • To any faults or damage caused to / or as a result of a supporting wall
  • If inappropriate use or rough handling is evident
  • If the wall bed has not been properly maintained (see Care Instructions)

Care Instructions

  • The Italian manufacturer recommends a licensed builder, carpenter or tradesperson periodically (every 12 months) inspect installed wall beds to ensure the wall bed continues to operate safely and correctly