The Comfort Shop

Warranty & Care

100% Pure Latex Mattresses and Visco Elastic Mattresses

Warranty:

  • 10 year structural warranty (does not include Classic Latex or Comfort Visco mattresses which both have a 5 year diminishing warranty - reduces by 20% per annum).
  • Guaranteed up to a weight of 100kg for each person
  • Warranty is diminishing and is reduced by 10% per annum
  • Warranty covers physical defects and any changes which cause depressions of more than 25mm in the latex or visco elastic material

 

The warranty does not cover:

  • Depressions in the mattress of less than 25mm
  • Removable covers – including handles (if applicable) and ventilation band
  • Small manufacturing irregularities that do not affect the performance of the mattress
  • Comfort issues relating to customers preferences
  • Damage caused by rough handling or being placed on the incorrect type of base (see Care Instructions)

 

Care Instructions:

  • Mattresses should be placed on a slat base or a base which allows ventilation around the mattress
  • Slats should not be spaced more than 7cm apart
  • A thin 100% cotton mattress protector (available from The Comfort Shop) should be used to absorb moisture and extend the life of the mattress and mattress cover
  • Latex mattresses only: rotate your mattress end-to-end one month and turn your mattress over the next, to ensure even wear on both sides
  • Visco Elastic mattresses only: rotate end-to-end each month – do not turn over
  • Do not expose the mattress to dampness or moisture
  • Removable covers can be washed (at 60 degrees maximum – see mattress tag) or dry-cleaned – due to the bulky size of the covers, dry-cleaning or professional laundering is recommended

 

 

Pillows

Warranty:

  • 5 year structural warranty

 

The warranty does not cover:

  • Removable covers
  • Small manufacturing irregularities that do not affect performance
  • Comfort issues relating to customers preferences

 

Care Instructions:

  • Removable covers can be machine washed (at 60 degrees maximum) or dry-cleaned / lay flat to dry – do not tumble dry
  • It is recommended to air pillows regularly to keep them fresh

 

 

Recliner Chairs & Lounges

Warranty:

  • Lafer Recliner Chairs & Lounges - 5 year structural warranty
  • Elano Recliner Chairs & Lounges - 3 year structural warranty
  • BenchMaster Recliner Chairs - 2 year structural warranty
  • Rest Away Lifter Chair - 2 year structural warranty
  • Guaranteed for use up to a weight of 100kg
  • Covers physical defects which prevent the normal operation of the recliner / lounge

 

The warranty does not cover:

  • Depressions or marks on the chair as a result of everyday wear and tear
  • Damage caused by rough handling or misuse
  • The chair being disassembled, tampered with or exposed to moisture

 

Care Instructions:

  • Do not sit on the foldout footrest section as this may cause damage
  • Ensure the chair is sitting on level flooring
  • Leather should be cleaned weekly and remove any common marks using a clean damp cloth
  • Leather care kits are recommended

 

Motorised recliners / lounges / lifter chair:

  • Do not sit on the footrest when raised
  • Do not disassemble or tamper with the motor
  • Ensure the motor is kept free from moisture

 

 

Bed Bases & Bed Surrounds

Warranty:

  • 5 year structural warranty
  • Guaranteed up to a weight of 100kg for each person / each side of the bed base

 

The warranty does not cover:

  • Damage caused by rough handling or misuse
  • The bed base or bed surround being disassembled, tampered with or exposed to moisture

 

Care Instructions:

  • Do not stand or jump on the slats or frame
  • Do not disassemble the slats from the base or frame
  • Ensure your bed base or bed surround is properly assembled and/or installed

 

Manual adjustable / Electric adjustable bases:

  • Do not sit on the foot or head of the base when raised
  • Do not detach the motor from the base or tamper with the motor
  • Ensure the motor is kept free from moisture

 

 

Wall Beds

Warranty:

  • 5 year structural warranty – includes the mattress supplied (if applicable)
  • Guaranteed up to a weight of 100kg for each person / each side

 

The warranty does not apply:

  • If the wall bed has not been properly installed following the manufacturer's installation instructions – The Comfort Shop recommends installation by a licensed builder, carpenter or tradesperson
  • To any faults or damage caused to / or as a result of a supporting wall
  • If inappropriate use or rough handling is evident
  • If the wall bed has not been properly maintained (see Care Instructions)

 

Care Instructions:

  • The Italian manufacturer recommends a licensed builder, carpenter or tradesperson periodically (every 12 months) inspect installed wall beds to ensure the wall bed continues to operate safely and correctly

 

Note: Warranty’s for all products purchased from The Comfort Shop are only valid if the product has been properly cared for and maintained in accordance with The Comfort Shop Warranty and Care Information.