FAQ's

Recliner Chairs & Lounges

Is your range of recliner chairs exclusive to The Comfort Shop?

Yes - we are both the Australian importer and exclusive retailer of our full range of Lafer recliner chairs and BenchMaster recliner chairs. You won't find our range of recliners in any other store.

What is the warranty period on the recliners?

Our range of Lafer recliner chairs have a full 3-year warranty. Our range of BenchMaster recliner chairs have a full 2-year warranty.

How long does it take for delivery?

We keep many colours in stock, so we can usually deliver your new recliner within a week. Otherwise, depending on the arrival date of containers, new orders can take between 6 - 16 weeks.

Are The Comfort Shop recliners ergonomically designed?

Yes - both of our recliner manufacturers (Lafer and BenchMaster) take the greatest care and pride in designing and producing recliners which are both comfortable and good for your posture and offer the highest levels of support

What type of leather is used on your recliners?

Both our recliner manufacturers - Lafer and BenchMaster - use the highest quality Italian cowhide leather in the manufacturing of our recliner chairs and lounges.

Do you sell motorised recliner chairs?

Yes – The Comfort Shop stocks both manual adjustable and motorised adjustable recliner chairs and lounges.

How big is your range of recliner chairs and lounges?

We stock Australia’s largest range of recliner chairs and lounges.

What happens if there is a problem with my recliner chair?

Our warehouse service team will be able to service your recliner chair in the unlikely event there is a problem – see our Warranty and Care information.

What are the benefits of a recliner chair?

An array of benefits accompany the decision to add a recliner to your lounge room. Firstly, recliners significantly enhance mobility, particularly beneficial for those faced with mobility difficulties. A recliner aids movement, alleviating any unnecessary strain on your back or joints.

Moreover, they improve circulation. Long hours spent sitting can detrimentally affect your legs and joints due to the impact of gravity on blood flow. Recliners help mitigate this issue by uniformly distributing your bodyweight, lessening the stress on varying parts of your body and optimising blood circulation.

Choosing a recliner that supports your lower back is also of paramount importance, as they can help alleviate back discomfort, promote proper posture, and reduce the risk of injury through proper spinal cord alignment.

Finally, recliners offer invaluable stress relief. They work to alleviate physical and mental stress through features designed for your comfort and ease such as power reclining and lumbar support.

What are the different types of recliners?

Recliners come in various types, all tailored to provide optimal comfort and support. Understanding the key differences between these popular living room pieces is essential before making your purchase decision.

Lay-Flat Recliner: These chairs, the first to spring to mind for most when they hear 'recliner', offer a full layout position for ultimate relaxation or sleep. They require about 35cm of wall clearance to fully recline.

Rocker Recliner: Ideal for nursing mothers and those struggling with sleep, these recliners move on arched tracks, creating a soothing rocking motion that can aid sleep.

Power Recliner: This variant, unlike traditional recliners, employs a power button for electrically reclining the chair. Many power recliners come with customisable features like an adjustable power headrest.

Lift Recliner: A godsend for those having difficulty rising from a recliner, these lift-assist chairs transform from a flat-seated to an upright-angled position, assisting the occupant to stand. They are often recommended for individuals with weak knees, legs, or hips.

Push-Back Recliner: These recliners work without a lever or button, relying instead on the seated person's pressure on the chair back. Their suitability depends on your physical ability and comfort preferences.

Swivel Recliner: With a circular base, these recliners swivel left and right, offering a full range of motion that many find preferable over other types' limited movement.

How to clean a recliner chair?

Kick-off your recliner cleaning process by giving the chair a thorough vacuuming, making sure you cover the seat, underside, and hidden crevices. After that, create a mixture of warm soapy water in a spray bottle and spritz the recliner lightly before wiping down with a clean, soft cloth.

If your recliner's material is leather, gently wipe the entire leather surface using a slightly damp towel. Avoid over-wetting as it can lead to a dull appearance. Once done, buff the leather dry with a clean, dry cloth. You might consider a leather protection product to maintain its freshness.

For recliners with upholstered fabric, remember to consult the tag on your fabric before proceeding. This tag provides valuable information about the appropriate cleaning methods.

Posture Slat Bed Bases

Is your range of bed bases exclusive to The Comfort Shop?

Yes - our full range of Dorsal bed bases is exclusive to The Comfort Shop - they are not available in any other store.

Where are The Comfort Shop bed bases made?

Our range of Dorsal bed bases (Forza / Viva / Ergo) are designed and manufactured in Italy.

What are the benefits of a posture slat bed base over a standard base?

Posture slat bed bases are designed to provide maximum comfort and support. The flexible slats work with your mattress to reduce pressure points on your body and give you the most comfortable night’s sleep possible.

What happens if I break a slat?

It is very rare for a posture slat to break (see Warranty & Care Information), however in the unlikely event this does occur, we keep replacement slats at our warehouse.

Why are there 2 sides to the posture slat bases?

This is to allow each person to adjust the base on each side to suit their own needs - firmer or softer. This also helps reduce partner disturbance or transfer of movement across the base and mattress. It also makes the base a more sturdy and stronger structur

How do I adjust the adjusters to make them firmer or softer?

Pushing the adjusters away from each other on each side of the base makes the slats firmer - pushing them together to touch in the middle of each half of the base makes the slats softer.

Do you stock adjustable bases?

Yes – The Comfort Shop stocks a range of both manually adjustable bed bases and electric adjustable bed bases.

Can I keep my current bed surround and just update the base or slats?

Yes – all of our bed bases are designed to be installed inside bed surrounds. The Forza bed base is designed specifically for this purpose and is a very affordable way of keeping your current bed surround, but upgrading the base inside.

Do your bases support any type of mattress?

Yes – our range of posture slat bases are designed to support any sort of mattress – although we recommend one of our range of pure Latex Mattresses or Visco Elastic Mattresses.

What is the warranty on your bed bases?

All of our bed bases include a 5 year warranty – see Warranty and Care information.

Mattresses & Pillows

Where are The Comfort Shop mattresses and pillows from?

The Comfort Shop stocks Australia’s largest range of Visco Elastic mattresses and 100% pure Latex mattresses by Italian designer, Stella Rubino. Our full range of mattresses are designed and produced in Italy.

Can I find your mattresses anywhere else?

No - our range of mattresses is exclusive to The Comfort Shop - we import directly from the manufacturer and sell our range through our stores in Sydney, Melbourne and Brisbane.

What sizes are available?

We stock all standard size mattresses and can order special sizes by request.

How thick are the mattresses?

Stella Rubino mattresses are either 18cm, 19cm, or 21cm thick, which is a total sum of the core and the removable mattress cover. The removable mattress covers contribute 3cm to the overall thickness and length at the top and bottom of the mattresses.

What is the difference between a mattress topper and mattress protector?

Although mattress toppers and protectors may appear similar at first glance, they play distinctly different roles. A mattress topper's primary function revolves around offering enhanced support and comfort, a particularly helpful feature when your bed's firmness leaves you unsatisfied.

Meanwhile, a mattress protector focuses on safeguarding your valuable mattress. Designed to keep your mattress in prime condition, protectors ward off unpleasant odours and resist liquid, all while offering an additional layer of comfort through temperature control.

What does a mattress protector do?

In essence, a mattress protector primarily acts as a safeguard for your bed, similar to a snugly fitting sheet, though not entirely encompassing it. This handy layer shields the mattress from an array of potential harms, including unintentional liquid spills, microbial intrusions, and even certain allergen types. Comprising water-repellent fabric, these protectors allow ample ventilation, ensuring breathability isn't compromised.

What’s the best way to clean a mattress protector?

Looking after your mattress protector necessitates adherence to a specific regimen, much like ensuring the longevity of your mattress itself.

When you've taken it out fresh from the package, launder your mattress protector before placing it on your bed. This will help to remove any residual odours and work to soften the fabric. Opt for a gentle wash cycle with cold or lukewarm water; high temperatures might degrade the waterproofing elements, lessening the protector's effectiveness. Choose a mild, non-bleach detergent to wash your protector. Harsh cleaning agents could potentially damage the plastic membrane or binding material of the protector.

How do I get stains out of a mattress protector?

Firstly, liberally apply a stain-remover spray onto the stained area of your mattress protector. For fresh stains, a clean cloth should be used to absorb any remaining moisture. Once the stain has been sprayed, gently blot the area with a damp cloth until the mark disappears.

Secondly, fill an empty spray bottle with a cup of vinegar, and spritz it onto the stain. Let the vinegar penetrate the stain for several minutes. Now, pat some baking soda onto the stain, which will result in a bubbling action. Use a clean cloth to blot away the moisture, then leave it to dry.

Thirdly, dip a cloth into a small amount of hydrogen peroxide and dab the stain until it fades away. Be mindful not to drench the stain, as this could result in the liquid seeping into your mattress.

Finally, remove the mattress protector from the mattress and pre-treat any lingering stains with a stain remover. Allow this to penetrate for several minutes, then wash the protector separately in your washing machine. Be sure to consult the tag on the protector for specific temperature and washing guidelines.

What’s the best way to dry a mattress protector?

Your mattress protector should ideally be air-dried over an expansive washing line to enhance air circulation and minimise drying duration. If you're using a machine to dry it, ensure that you're tumbling it together with other bed linens or towels, setting the heat to medium. Lower heat settings can optimise results.

Proper drying methods help avoid polyurethane backing blistering. If overheating leads to the formation of blisters, you should stop using the protector, as these blisters may rupture, leading to a compromised waterproofing ability and possibly invalidating any product warranty.

Does folding a mattress damage it?

Proceed with caution when considering folding your mattress. Steer clear of folding innerspring mattresses or those foam mattresses exceeding 15 centimetres in thickness. Slimmer memory foam and latex mattresses may be folded temporarily and secured using mattress straps during relocation. However, the optimal way to move a foam mattress involves vacuum packing and rolling. Folding an innerspring mattress stands as a significant no-no, as this action can cause damage to the mattress's structure.

Latex Mattresses

What is Latex?

Latex is a naturally therapeutic product derived from the sap found in rubber trees. Its rubber properties enable latex to bend and contour around any shape that is applying pressure to it. It bounces back to its original position a soon as the pressure is removed.

What is a Latex Mattress?

Latex mattresses are unique, blending latex foam with either springs or reflex foam to form a resilient, supportive surface for sleep. Originating from the sap of a rubber tree, the latent potential of latex was unveiled by Dunlopillo in the early 20th century. As latex derives from a natural source, these mattresses frequently integrate other organic fillings, crafting the optimal all-natural mattress. These mattresses come with the added advantages of durability, low maintenance, and hypoallergenic properties. 

Why is a latex mattress better than a spring mattress?

A latex mattress:

  • Is a natural product
  • Ensures correct spinal support
  • Ensures correct spinal alignment
  • Removes pressure from shoulders and hips
  • Lasts longer than a spring mattress
  • Minimises partner disturbance
  • Prevents tossing and turning
  • Is hypoallergenic

What is 'zoning' in a latex mattress?

Zoning is when a mattress is staged in different densities to cater for different areas of your body. For example a mattress needs to be softer over your shoulder area and firmer over your lower back where you need more support. A three zone mattress will have three different densities in the one mattress.

Do I turn over and rotate a latex mattress?

A latex mattress does need to be turned over and rotated. We recommend that latex mattresses are turned once per month, and then rotated the next month, and then turned over again and so on. This is to ensure the latex wears evenly on all sides of the mattress.

Are latex mattresses hotter than spring mattresses?

Latex is a closed cell material, and therefore it needs to be perforated (have pin core holes through the mattress) to allow it to breathe. Provided the mattress is perforated and the mattress is on a slatted base the mattress will not be hotter than a spring mattress.

Is latex good for allergy sufferers?

Latex is hypoallergenic meaning it is great for allergy sufferers or for people who suffer from hay fever, asthma and respiratory problems. Dust mites cannot live in a latex mattress and as a result latex mattresses promote good health.

Can I use my electric blanket on a latex mattress?

Yes, electric blankets do not harm latex mattresses. It is best to choose one with thin wires or to purchase an electric quilt by Sunbeam.

Do latex mattresses have to go on slat bases?

We suggest all of our mattresses either go on a slat base or a base with holes in it to allow air to flow naturally through the base and the mattress. You achieve approximately 30% of your comfort from your bed base, so it is an important factor to consider.

What is the life span of a latex mattress?

Most of our latex mattresses come with a 10 year warranty - however, they will last 15 to 20 years depending on your weight and how well you look after them.

What is the benefit to the special mattress covers?

  • You can dry clean them to promote good health.
  • They keep perspiration off the mattress and you.
  • They increase the life span of the mattress.
  • Replacement covers can be ordered to freshen up the look and feel of your mattress.

Visco Mattresses

What is visco elastic?

Visco elastic is a synthetic foam based material that moulds perfectly to any shape when pressure is applied to it, and returns slowly to its original shape once pressure is removed.

Why is a visco elastic mattress better than a spring mattress?

A visco elastic mattress:

  • Is pressure point free
  • Ensures correct spinal support
  • Ensures correct spinal alignment
  • Removes pressure from shoulders and hips
  • Lasts longer than a spring mattress
  • Minimises partner disturbance
  • Is an open cell material, allowing it to breath
  • Is hypoallergenic

What is 'zoning' in a visco elastic mattress?

Zoning is when a mattress is staged in different densities to cater for different areas of your body. For example a mattress needs to be softer over your shoulder area and firmer over your lower back where you need more support. A three zone mattress will have three different densities in the one mattress.

Do I turn over and rotate a visco elastic mattress?

A visco elastic mattress does not need to be turned over, however it should be rotated end to end once per month.

Does a visco elastic mattress become hot in summer?

Visco elastic is an open cell material, meaning that air will filter naturally through the mattress keeping it at room temperature. This is provided it is on slat base or a bed base that air can get through.

Is visco elastic good for allergy sufferers?

Visco elastic is anti allergenic meaning it is great for allergy sufferers. Dust mites can not live in a visco elastic mattress and as a result these mattresses promote good health.

Can I use my electric blanket on a visco elastic mattress?

Yes, electric blankets do not harm visco elastic mattresses. It is best to choose one with thin wires or to purchase an electric quilt by Sunbeam.

Do visco elastic mattresses have to go on slat bases?

We suggest all of our mattresses either go on a slat base or a base with holes in it to allow air to flow naturally through the base and the mattress. You achieve approximately 30% of your comfort from your bed base, so it is an important factor to consider.

What is the life span of a visco elastic mattress?

Most of our visco elastic mattresses come with a 10 year warranty - however, they will last 15 to 20 years depending on your weight and how well you look after them.

What is the benefit to the special mattress covers?

  • You can dry clean them to promote good health.
  • They keep perspiration off the mattress and you.
  • They increase the life span of the mattress.
  • Replacement covers can be ordered to freshen up the look and feel of your mattress.

Bed Surrounds & Headboards

Is your range of bed surrounds and headboards exclusive to The Comfort Shop?

Yes - all of our bedroom furniture is exclusive to The Comfort Shop - you won’t find our products in any other store.

Do your bed surrounds include a bed base?

Yes - all of our bed surrounds include the Forza Posture Slat Base by Dorsal Italia, ensuring good support and maximum comfort.

Which size bed surrounds do you stock?

We stock all sizes - from single to king size - often in stock and ready for immediate delivery!

Where are your bedsurrounds and headboards made?

Our bedroom furniture comes from Italy, Germany and Malaysia. Our range of headboards are manufactured in Italy and Australia.

What range of fabrics can I choose for my headboard to be upholstered in?

We recommend a range of Warwick and Zepel fabrics, however you can also choose any fabric of your choice and we can order fabrics to match existing furniture.

Do your bed surrounds support any mattress?

Yes – The Comfort Shop’s range of bed surrounds all include quality posture slat bases – while we do recommend our pure Latex Mattresses and Visco Elastic Mattresses as the perfect match for our bed surrounds, the bases are designed to support all types of mattresses.

Are your bed surrounds easy to assemble & disassemble?

As part of our professional delivery service in Sydney, Brisbane and Melbourne, our delivery team will unpack and assemble your bed surround for you on delivery. But yes – the bed surrounds come with instructions for assembly and are not too difficult to assemble yourself if required and can be disassembled if you move house.

What is a headboard?

A headboard is essentially a furnishing piece, affixed to the top end of a bed. Originally designed to protect sleepers from the chilliness of uninsulated walls, contemporary usage mainly revolves around style, charm, and practical applications, thereby creating a distinctive focal point within a bedroom.

Can you put a headboard on an adjustable bed?

Absolutely, most headboards are compatible with adjustable bases. There are two ways you can go about this. One option involves affixing the headboard directly to the adjustable base, requiring the purchase of headboard brackets. Alternatively, you could opt for a floating headboard, which eliminates the necessity for a bed frame when used with an adjustable base. 

How do you clean a fabric headboard?

Keeping a fabric bedhead tidy doesn't require significant effort, given regular cleaning practices are adhered to. However, this element of your bed does need a particular set of steps for optimal cleanliness:

1. Hoover the fabric bedhead, eliminating any dust or grime that may have built up.

2. Concoct a cleaning solution with lukewarm water and a dash of detergent — enough to create a frothy mix.

3. Using a cloth, apply this solution to minor blemishes on your bedhead.

4. For stubborn marks, fabric cleaner may be required. Apply to the stain, let it sit for a few hours, then come back.

5. Prior to using any fabric cleaner, conduct a spot test on a less visible part of the bedhead. If discolouration occurs, it may be best to opt for a different product.

6. After allowing the bedhead to dry, return with the vacuum to get rid of any residual cleaner. If you're in a rush, you might even consider using a hairdryer to expedite the drying process.

Wall Beds

Is your range of Wall Beds exclusive to The Comfort Shop?

Yes - we exclusively stock Australia’s largest range of Italian-made wall beds by leading Italian manufacturer - Clei.

Do your wall beds need to be fixed to a wall?

Yes - all of our bMost of our range do need to be fixed to a wall for safe and proper use. However we also stock wall beds which are freestanding and do not need to be attached to a wall.ed surrounds include the Forza Posture Slat Base by Dorsal Italia, ensuring good support and maximum comfort.

What’s included in the price of the wall bed?

The price of the wall bed includes a very good quality, comfortable Visco Elastic mattress and a posture slat bed base.

How are the wall beds installed?

Our wall beds do come with instructions and can be installed yourself. However we do recommend wall beds be professionally installed by a registered tradesperson.

How long does it take to open / close the wall beds?

The Comfort Shop wall beds open and close in a matter of seconds - like magic!

Can I leave sheets and blankets on the wall bed when not in use?

Yes - the wall beds are designed to be used with the linen remaining in place - you do not need to remove sheets and blankets when closing the wall beds.

If I move house, can I take the wall bed with me?

Yes – our range of wall beds can be dismantled (and unattached if necessary) and reassembled / installed at a new location – assuming the wall bed has not been permanently built in to a wall.

Do wall beds require servicing?

The Italian manufacturer recommends wall beds are checked and serviced by a qualified tradesperson periodically (every 12 months or so) to ensure they continue to operating safely and effectively.

Are wall beds designed for everyday use?

Yes – wall beds are designed to be used on a regular basis and offer the comfort of a good quality visco elastic or latex mattress and a posture slat bed base – so you are sleeping on a very comfortable bed.

Can I build cupboards and shelves around the wall bed?

Yes – wall beds can be integrated with shelving and cupboards, which gives a very nice 'finished' look to the room. A designer or carpenter could provide advice on best options.

Do you offer a service for someone to come and measure and quote?

Yes – in the greater Sydney, Brisbane and Melbourne areas, we offer a free service - a qualified staff member will arrange a time with you to come and advise on the best wall bed solution for your space.

What is a murphy bed?

Often recognised as a wall bed, pull-down bed, or fold-down bed, a Murphy bed exhibits a unique design feature allowing for vertical storage against a wall or within a closet or cabinet, as per individual choice. The Murphy bed's space-efficient attributes and multi-purpose functionality make them a preferred choice in modern living. Nevertheless, certain drawbacks need consideration before deciding on acquiring one. An essential factor to mull over is the weight capacity each Murphy bed variant can bear.

Are murphy beds safe?

Rest assured, Murphy beds are as secure as any other bedding option. These wall beds inherently include locking legs, ensuring they don't unintentionally open or close, offering you a safe home environment. For added security and peace of mind, one could consider a Murphy bed equipped with key locks.

What is the difference between a double bed and a queen bed?

Navigating the distinctions between double and queen beds can feel like a fine line, but in reality, a couple of significant differences exist. Initially, queen beds offer an extra 15 centimetres in width compared to double beds. While a double bed spans 137 centimetres in width, a queen bed extends to 152 centimetres.

Moreover, queen beds also hold an advantage in length, stretching an additional 13 centimetres beyond the length of double beds. That means while a double bed's length stands at 190 centimetres, a queen bed reaches to 203 centimetres. While these figures might not seem large, any individual who's shared a bed can attest to the substantial difference a few square inches of space can create.

What is the size difference between king and super king bed?

The distinction between a King and Super King essentially lies in dimensions, with the Super King boasting an additional 20cm in width compared to the King. While mattress height and construction may vary, these alternatives span all sizes.

King-sized dimensions stand at 183 x 203 cm. In contrast, a Super King spans 203 x 203 cm.

Are folding beds comfortable?

Modern folding beds, typically equipped with a 5cm thick memory foam mattress, promise a significantly comfortable experience. While their comfort levels are commendable, they might not completely parallel the comfort offered by a standard bed due to their less substantial mattress and base. However, their real charm lies in their adaptability.